To be sure that your expectations match what we offer, we ask you to read our general terms and conditions carefully. These terms and conditions apply to every transaction through or derived from ChaptrOne (hereafter referred to as the “Agreement”). When you use this means that you accept the terms and conditions and are bound by this Agreement. If you do not agree with these terms and conditions, please do not use We reserve the right to update and change this Agreement at any time without prior notice. That is why we suggest you to read the Agreement every time you use our webshop. When we implement changes to this policy, they will be announced here.


Article 1. Products and prices

All items offered by us on are guaranteed to be authentic and will be sent in original packaging, unless explicitly stated otherwise. The prices shown include VAT in accordance with the margin scheme, excluding shipping costs and any transaction costs. Our VAT is in accordance with the margin scheme for collector’s articles and second-hand goods, unless explicitly stated otherwise. Please note that because we also have a physical shop, located at Singel 417 in Amsterdam, products may have been tried on in-store!

Article 2. All sales are final

Since the products we carry are provided on consignment from independent sellers, all sales are final. No refunds or exchanges will be permitted. If you are concerned about sizing for a particular style of shoe, please refer to the manufacturer’s size guidelines or send us a DM on Instagram @chaptrone.

Article 3. Shipping

Your order will be shipped within two business days via PostNL. When we received your payment, you will receive the track and trace info by email to follow your order. The delivery time orders within the Netherlands is 1 to 5 business days. For orders with a destination country outside the Netherlands, an average delivery time of 10 business days applies. Please note, your delivery may be delayed by because of the Covid19 situation. If you prefer to pick up an item at our shop in Amsterdam please send us an email at

Article 4. Warranty

Al items are sold “as is”. As we are a consignment shop we make no warranties, expressed or implied, and hereby disclaim and negate all other warranties, including without limitation, implied warranties or conditions of merchantability, or non-infringement of intellectual property or other violation of rights.

All sneakers are collector’s items and initially intended for display. We explicitly do not guarantee the wearability of older (10+ years) sneakers. Wearing items is at your own risk. If you have questions about the condition of a specific item, please contact us.

Article 5. Privacy

You can visit without having to provide any personal information. When you place an order, we only use the data that you provide to make your order process as fast and easy as possible. We treat this information as strictly private and confidential and it will not be sold or shared with other parties. An exception to this is when we believe in good faith that disclosure of such information is necessary to comply with applicable laws, regulations, legal proceedings or an enforceable request from the government.

Article 6. Applicable law

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of The Netherlands without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of The Netherlands in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.